A New Skilling Era

Is AI a learning fad or a fixture?

The AI Landscape Today

How AI will accelerate innovation, increase agility, and save time for organizational learning

Generative AI is a type of machine learning algorithm. These models synthesize massive amounts of information and generate unique output, including text, audio, images, and video. ChatGPT is the most famous example, but many others, like Bard, Midjourney, DALL·E 2, and ElevenLabs, are emerging almost weekly. And market opinion suggests AI will soon be irrevocably part of our work.

4.4T%

4.4T dollars (USD) annual growth predicted for the global economy²

98%

98% of global executives say AI will be important
to their organization in the next 3 to 5 years¹

¹Accenture,²McKinsey

AI-Assisted Learning

So what does that mean for corporate learning and development?

AI is L&D’s new superpower. There are three key areas where teams should look to take advantage of AI to level up learning and
drive powerful business impact.

Accelerate

Generative AI tools pull and synthesize information with lightning speed. Use them to expedite tedious but necessary course development tasks. For example, AI can:

Solve the blank-page problem
Brainstorm outlines and quizzes, test scenarios, or compose first-draft use cases
Generate image and video content to support instructional goals
Localize content for global learners

When available, AI embedded within existing tools expedites learning
creation processes in the flow of work.

Personalize

AI offers the freedom to take action on data from across the organization in order to customize learning at scale. For example, AI can:

Recommend assistance within platforms
Generate learning paths built based on previous knowledge, current needs, and future goals
Adjust course materials in real time as the course progresses
Create reports to demonstrate strategic performance, impact, and ROI

Good data is the fuel that feeds a powerful AI engine. Look for ways to integrate AI into existing systems such as your HRIS and training software.

Innovate

Moving through administrative tasks
quickly means more time and mental
space for creators to execute their specialized expertise:

Increased velocity to creative solutions
High-quality instructional design
Novel and curated learning experiences
Improved behavior impact and positive business outcomes

An AI sidekick speeds through tedium and ramps up creative time—so you can
increase positive impact.

Every Superpower Has Its Kryptonite

While AI gives course developers superpowers, always remember that humans make the magic happen. It’s mission-critical to understand what AI can do but also what it can’t. Here’s what you need to know about AI’s limitations—and why an expert instructional designer must (and will) remain in the driver’s seat.

Accuracy

Don’t be fooled by the word "intelligence." AI is a people-pleaser at its core, and it tends to lie or tell half-truths to give you something. Humans must validate AI output—or you’ll risk publishing fabrications that may be dangerous or costly to the organization and its employees.

Efficacy

AI offers tempting shortcuts, but only a trained professional can craft robust, effective learning material. Instructionally sound, goal-aligned, and richly engaging training remains firmly in the
human wheelhouse.

Bias-free

AI is only as good as the data it learns from, and that’s not always in your control. It may reproduce both clearly harmful content; and output that works against diversity, equity, and inclusion efforts more subtly. Moreover, human errors can produce unintended consequences, like misinterpreting positive language as negative. So it’s imperative to check results to ensure AI performs
as intended.

Excelling as Partners

AI pushes us past human limits—we can’t process the entire internet simultaneously, for example. Think of it as moving from manual long division to calculators. AI will help humans do more, better and faster. Let’s look at where learning leaders excel and where AI offers a level-up.

Trust Learning Leaders

Needs assessment: Discern learner needs and organizational goals to choose the right solution to meet them.

Storytelling: Understand and connect pain points to business needs to engage learners and make training actionable.

Learning design: The art and science of crafting sound learning that drives behavioral change.

Triage: Identify business needs and solutions to increase productivity, innovate, and customize to impact further.

Call the Robot Assistant

Collate: AI’s ability to synthesize and summarize is handy when pulling information from varied source documents or inputs.

Brainstorm: As a draft thought partner, AI is the MVP. Generate scenario ideas, starter topics, or a dozen quiz questions.

Sourcing: Train AI to draw the right information at the right time.

Modify: Use AI to switch up tone, language, or style.

AI is poised to change how we work—from here on out it will look different. Now is the right time to learn, test, and incorporate AI into training and learning processes. With more time and flexibility, learning designers will have the freedom to go deeper and innovate to create better learning experiences that drive high-impact
business outcomes.

A.I. is not solely—indeed,
not most importantly—a technology challenge.
It is the next driver of
enterprise transformation.

Fortune

Our recent e-book,
“3 Ways AI Transforms Workforce Skill-Building,” examines in more detail
how AI is accelerating innovation and increasing agility and productivity in workplace learning.

Want to learn more?

Download the e-book

Articulate's Plans for AI

Play the video for a sneak peek at what's coming to Articulate in 2024

Articulate’s platform of diverse tools
helps learning leaders drive better
business outcomes.

Visit our website or contact sales@articulate.com to discover why our solution is the right one for the next era
in e-learning.

Get our whitepaper "Beyond the Hype: Critical Best Practices for Using AI in Corporate Training" for more about Articulate"s approach to AI.

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