A better solution for agent training
95 percent of customers say that training created using Articulate 360 led to positive business outcomes
Articulate 360 customers say they reduced costs by 33 percent on average
From creation, accessibility, to courses built, the turnaround time is remarkable. Using the tool has resulted in fewer end-user questions for navigating the courses. Great tool, user-friendly, and outstanding customer service if you have an issue. Thanks a bunch.
Cost—custom training is expensive
Speed—it takes so long to create and distribute
Results—CSAT and NPS scores don’t budge
Retention—employees don’t stay long enough to train
Time—we can't pull team members off the phones
Efficacy—skill-building doesn’t change performance
Visibility—we don’t know who’s completed training or how they did
Reduce costs (while looking like a million bucks)—say “buh-bye” to days-long intensive workshops and create beautiful interactive training in minutes.
Get a jump start—with a library of 1000+ real and placeholder training content you can distribute to the right people with a few clicks.
Increase customer satisfaction—fun, efficient training means agents are always ready to perform at their best.
Boost confidence and reduce employee churn with a platform designed to make upskilling engaging and empowering.
Drive productivity to new heights when agents understand processes and products; closed and one-touch tickets skyrocket.
Track and measure participation and performance from an easy-to-use central dashboard.
Improve knowledge retention with bite-size micro-lessons that easily fit into a shift to get agents up-to-speed on what’s new and what’s rusty.
Customer communication skills
Product and service knowledge
Soft skills (empathy, active listening)
Incident management
Call reviews and simulations
