A global coffeehouse chain relied on a small team for global third-party call center agent training. Pulling agents off the phone for long training sessions was impossible, so the team needed a streamlined e-learning solution to deliver product, operational, and soft skills training year-round.
Additionally, trainers needed a platform that was easy to update, simple to modify for regional differences, didn’t rely on the LMS, and could provide tracking and completion metrics for compliance. Meeting the brief would be no small feat.
Luckily, they found Articulate 360. The coffee chain used several Articulate apps and is delighted with the results.
Microlearning is a perfect fit for refresher courses
Course concept-to-distribution cycle dramatically reduced to a week or less
High course completion rate
