E-Learning in Action

Key use cases that deliver results

Real training challenges, smart solutions

Every organization faces its own set of challenges when it comes to employee training, especially in fast-moving areas such as onboarding, safety and compliance, soft skills training, and department-level training. In this chapter, we’ll show exactly how you can rise to meet those challenges.

We’ve created a series of short, fictional scenarios inspired by the real challenges teams face when rolling out employee training. Each highlights a unique problem—from low engagement to inconsistent results—and how a modern e-learning approach can help solve it.

Whether you’re launching a company-wide program or solving department-level issues, you’ll find a story that hits close to home.

Choose your challenge:

Onboarding
Compliance and safety training
Soft skills training
Department-level training

Choose your challenge:

Onboarding
Compliance and safety training
Soft skills training
Department-level training

Use case 1: Onboarding

The challenge

HR leaders at a fast-growing company have noticed that it takes weeks (sometimes months) for new employees to feel confident and start contributing effectively.

The traditional onboarding tools they’ve relied on—like long employee handbooks or dull slide decks—just aren't cutting it. They're overwhelming, inconsistent, and fail to inspire. To keep up with the pace of growth and set new hires up for success, they need a more scalable, modern solution.

The desired results

Faster time to productivity, higher employee confidence and morale, and greater knowledge retention and application.

The solution

Structured onboarding pathways. Cate’s team builds a clear, centralized experience that helps new hires navigate their first days without confusion or information overload.

Easy access to tools and resources. Employees can quickly access training materials, FAQs, and walkthroughs from their phone, tablet, or desktop.

Adaptive learning journeys. The onboarding program evolves based on learner progress and feedback, ensuring each hire gets the right support at the right time.

Practical application

Your training guide

Apply lessons from the onboarding scenario with these strategies.

Streamline without cutting corners

Use microlearning for compliance and policy training and scenarios to bring culture and role expectations to life.

Incorporate interactive elements

Use welcome videos, interactive org charts, branching scenarios, and gamification to boost engagement.

Customize learning
paths

Tailor training to individual roles and departments to better meet employees where they are and make training relevant.

Track data and optimize

Use insights from your e-learning platform to identify what’s working and where to make data-driven improvements.

Think outside the box!

E-learning is a great way to do “Meet the team” training or employee pre-boarding.

Use case 2: Compliance and safety training

The challenge

A popular restaurant franchise is repeatedly cited for health code violations, including improper handling of hazardous materials and cross-contamination. These incidents are expensive and dangerous. Unfortunately, outdated training methods that employees ignore or forget are at the heart of the issue.

Protecting the organization and its workers from legal and safety risks is non-negotiable. But if compliance training consists of dry manuals or stale reenactment videos, it puts the entire team at risk.

The desired results

Fewer compliance violations, higher health inspection scores, and a safer and more informed workforce.

The solution

Automated reminders and completion tracking to ensure kitchen staff stay current with required certifications and policy changes.
Short training modules to help frontline employees retain critical procedures, like proper handling and hygiene protocols, without overwhelming them.
Real-time updates on existing policies as health regulations change and evolve.
Mobile access to complete training or review safety procedures right from their personal devices.

Practical application

Your training guide

Apply lessons from the compliance scenario with these strategies.

Gamify training

Turn food safety training into interactive challenges, like spotting cross-contamination in a simulated kitchen environment.

Branching scenarios

Create simulations that require employees to make decisions on the proper disposal of toxic waste and other safe handling.

Daily reminders

Use microlearning modules that offer quick and easy tips they can review before or during their shift via their mobile devices.

Pop quizzes

Keep workers on their toes with knowledge checks or hands-on demonstrations.

Incentives

Offer certifications and rewards to recognize employees who consistently demonstrate best practices.

Use case 3: soft skills development

The challenge

At a major university’s research center, technical expertise isn’t the issue—it's teamwork. Despite a highly skilled team of researchers and statisticians, the organization is struggling with breakdowns in communication, collaboration, and morale. Siloed work styles and frequent misunderstandings are stalling progress and damaging the work environment.

This is a common scenario. As organizations invest heavily in technical upskilling, they often overlook the soft skills that make teams function effectively. When communication and collaboration falter, even the most talented teams can’t reach their full potential.

The desired results

Stronger interpersonal skills, fewer communication breakdowns, timely deliverables, and more collaboration.

The solution

Role-playing exercises allow team members to practice conflict resolution techniques, active listening, and other interpersonal skills in a safe environment.
Social learning elements such as discussion forums, peer feedback and mentoring, and collaborative activities reinforce learning in a group setting.
AI tools can provide real-time feedback on simulated scenarios, pinpointing what they did well and where they can improve.¹

Practical application

Your training guide

Apply lessons from the soft skills scenario with these strategies.

Focus on key competencies

Identify the most important soft skills your team needs to develop, such as emotional intelligence, resilience, or leadership.

Embed coaching and feedback

Schedule regular sessions where managers and peer mentors help team members develop and apply their skills in actual settings.

Make learning
continuous

Set up learning modules in the form of refreshers, quizzes, and updates at regular intervals to keep learning top of mind.

Help them own it

Use your e-learning platform to let workers create and manage their own learning path via self-reflections, self-assessments, and personal goals.

Use case 4: Department-level training

The challenge

The product team at a SaaS company is under pressure to roll out new features to keep up with competitors. But without insight from the sales team, they lack critical knowledge about real customer pain points.

Meanwhile, the sales team needs to understand and articulate new technical upgrades to customers—without it, they risk confusing potential buyers. Every department has its own rhythm, tools, and challenges, but they all need to work in harmony to drive business success.

The desired results

Break down silos, create better cross-functional teams, and get all departments on the same page.

The solution

Interdepartmental training. Use e-learning to build awareness of other teams and boost collaboration.
Collaboration showcases. Share interactive case studies of cross-team problem-solving.
Cross-functional hubs. Centralize FAQs, best practices, and guides to streamline knowledge sharing.
Role-specific microlearning paths. Offer short lessons that help employees understand teammates’ roles and workflows.

Practical application

Your training guide

Apply lessons from the department-level scenario with these strategies.

Establish interdepartmental champions

Appoint standout employees from each department to act as training advocates who ensure learning aligns with real needs.

Create department-specific performance dashboards

With e-learning analytics, you can track skills gaps and progress for each department to help refine training strategies.

Host cross-team
problem-solving sessions

Facilitate workshops where departments collaborate on real business challenges—then follow up with microlessons that reinforce key takeaways and highlight successful strategies.

Incentivize knowledge sharing and collaboration

Create rewards or recognition for departments and individuals who contribute to shared knowledge hubs or host cross-team training.

Case study: Peachtree Group Hospitality Management

Peachtree Group oversees more than 80 hotels across 26 brands. To ensure consistent, high-quality guest experiences, the team needed a scalable onboarding solution that could work across locations.

The challenge

With thousands of employees and high turnover, the lean L&D team needed a cost-effective, trackable approach. VP of L&D Daniella Huang was tasked with building a company-wide onboarding program that balanced consistency with local oversight.

The solution

Peachtree implemented Reach 360, a user-friendly LMS that simplified course delivery and tracking. Huang created onboarding paths in English and Spanish using Storyline 360,

plus compliance training on diversity, inclusion, and harassment prevention. Training now takes less than an hour and is easy to monitor across regions.

The results

Peachtree now boasts over 80% course completion rates and has trained more than 3,500 employees.

Onboarding takes just 40–52 minutes, helping new hires ramp up faster and freeing up teams to focus on delivering top-tier hospitality.

Read the Case Study